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David McGeough

David McGeough, VP of Marketing, Scorebuddy

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Avoid These 7 AI QA Mistakes to Drive Better Contact Centre Performance

Avoid These 7 AI QA Mistakes to Drive Better Contact…

Steps to Building the Best Call Centre Recruiting Strategy

Steps to Building the Best Call Centre Recruiting Strategy

How to Balance AI & Humans – The Future of Customer Service

How to Balance AI & Humans – The Future of…

How QA Can Improve Call Centre Productivity Metrics

How QA Can Improve Call Centre Productivity Metrics

9 Components of Employee Engagement in a Contact Centre

9 Components of Employee Engagement in a Contact Centre

Build a Business Case for AI-Powered Call Centre QA

Build a Business Case for AI-Powered Call Centre QA

14 Skills Every Call Centre Agent Should Master

14 Skills Every Call Centre Agent Should Master

9 AI Challenges for CTOs-and How to Solve Them

9 AI Challenges for CTOs-and How to Solve Them

AI and Automation in Modern Call Centres

AI and Automation in Modern Call Centres

A Guide to Choosing the Right Enterprise Contact Centre Solution

A Guide to Choosing the Right Enterprise Contact Centre…

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports