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David Mason

David Mason is Director of Service and Operations UK and Ireland at Odigo.

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Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

Cost Efficiency in Public Services: The Role of CCaaS in…

Gartner’s Magic Quadrant – Where Are All the European Players?

Gartner’s Magic Quadrant – Where Are All the…

Can Call Deflection Really Boost Customer Connection?

Can Call Deflection Really Boost Customer Connection?

How Do Citizen-Centric Government Services Boost Accessibility

How Do Citizen-Centric Government Services Boost…

Master the CX Basics: Agent, Business, Customer Experience

Master the CX Basics: Agent, Business, Customer Experience

Discover How to Track and Improve Agent Satisfaction

Discover How to Track and Improve Agent Satisfaction

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Speech Analytics in Customer Service

Speech Analytics in Customer Service

Beginners Guide to Speech Analytics

Beginners Guide to Speech Analytics

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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