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David Mason

David Mason is Director of Service and Operations UK and Ireland at Odigo.

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Recent Articles Most Viewed Articles
Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

Cost Efficiency in Public Services: The Role of CCaaS in…

Gartner’s Magic Quadrant – Where Are All the European Players?

Gartner’s Magic Quadrant – Where Are All the…

Can Call Deflection Really Boost Customer Connection?

Can Call Deflection Really Boost Customer Connection?

How Do Citizen-Centric Government Services Boost Accessibility

How Do Citizen-Centric Government Services Boost…

Master the CX Basics: Agent, Business, Customer Experience

Master the CX Basics: Agent, Business, Customer Experience

Discover How to Track and Improve Agent Satisfaction

Discover How to Track and Improve Agent Satisfaction

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Speech Analytics in Customer Service

Speech Analytics in Customer Service

Beginners Guide to Speech Analytics

Beginners Guide to Speech Analytics

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports