David Avrin Archives - Contact Centre Helper

David Avrin

David Avrin, Customer Experience Keynote Speaker and Consultant at The Customer Experience Advantage.

Connect with David on LinkedIn

Recent Articles Most Viewed Articles

How to Keep on Top of Training in a Short-Staffed Contact Centre

How to Keep on Top of Training in a Short-Staffed…

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

12 Reasons You Shouldn’t Skip Training in a…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?