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Craig Farley

Craig Farley, Head of Solution Consulting, IP Integration

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Recent Articles Most Viewed Articles
A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

The Best Ways to Organize Shift-Swaps

The Best Ways to Organize Shift-Swaps

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

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What’s Really Compromising Empathy in Customer Service?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports