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Benchmarking

Find and explore a range of content call centre, contact centre and BPO benchmarking best practices to compare performance and set goals.

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Is Employee Engagement in Need of an Overhaul?

Is Employee Engagement in Need of an Overhaul?

44% of Contact Centres Have Mental Heath First Aiders

44% of Contact Centres Have Mental Heath First Aiders

Most Contact Centres Struggling With QA Engagement

Most Contact Centres Struggling With QA Engagement

Self-Service Most Cost-Effective Way to Improve CX

Self-Service Most Cost-Effective Way to Improve CX

Chatbots’ Reputation in the Gutter

Chatbots’ Reputation in the Gutter

Only 12% of Contact Centres Utilizing Wellbeing Technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

10% of Contact Centres Already Using ChatGPT – How Do You Compare?

10% of Contact Centres Already Using ChatGPT – How…

A Third of Callers Too Impatient to Wait More Than 1 Minute

A Third of Callers Too Impatient to Wait More Than 1…

Contact Centres Struggle With Planning Digital Channels

Contact Centres Struggle With Planning Digital Channels

Only a Quarter of Contact Centres Have an AI Strategy in Place

Only a Quarter of Contact Centres Have an AI Strategy in…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Stop Driving Up Your Sickness Levels!

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports