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Andrew White

Andrew White currently serves SVP of Global Partners and Alliances at SugarCRM.
Previously, he was the CEO of Contexta360, for over 6 years, where he led efforts in conversational intelligence and AI-driven customer interaction analysis.

Andrew has worked across EMEA, the US, and APAC, with a focus on business process digitisation, automation, and emerging technologies.

Connect with Andrew on LinkedIn

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Predicting the Future of the Contact Centre: The Conscious Contact Centre as a Service CCCaaS

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2024 Is Here! What to Look Out for This Year

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The Top Drivers That Make Good Contact Centre Staff Leave

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Top Tips to Monitor Customer Service

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10 Signs You Are in Control of Your Customer Service…

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16 Key Components of a Digital Customer Transformation…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports