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Alan Mullen

Alan Mullen is Senior Customer Care and Business Change Manager at Superdry.

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Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

Get Your Hybrid Strategy Working Again

Get Your Hybrid Strategy Working Again

Our Top Readers of 2024

Our Top Readers of 2024

Kick-Start Your Next Team Engagement Day

Kick-Start Your Next Team Engagement Day

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

10 Great Ideas Delivered Straight From Superdry’s…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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