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Adam Faulkner

Adam Faulkner, Owner of Sabio

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10 Call Routing Strategies That Actually Work

10 Call Routing Strategies That Actually Work

How Can Technology… Make Life Easier for My Customers?

How Can Technology… Make Life Easier for My Customers?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

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