The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

8×8 Intelligent Customer Assistant Drives CX Success and Performance

8×8 Intelligent Customer Assistant Drives CX…

How Small Contact Centres Can Benefit From AI

How Small Contact Centres Can Benefit From AI

8×8 Announces New AI, Video and MS Teams Platform Enhancements

8×8 Announces New AI, Video and MS Teams Platform…

How AI Is Transforming Contact Centres

How AI Is Transforming Contact Centres

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

8×8 Announces Remote Fix for UK Housing Associations

8×8 Announces Remote Fix for UK Housing Associations

The High Cost of Self-Service Channel Switching

The High Cost of Self-Service Channel Switching

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

15 Fascinating Conversational AI Statistics

15 Fascinating Conversational AI Statistics

8×8 Announces New Video Functionality

8×8 Announces New Video Functionality

CIOs Believe AI Will Improve CX and Profit in the Coming Years

CIOs Believe AI Will Improve CX and Profit in the Coming…

Tips, Tools, and Techniques for Contact Centre Forecasting

Tips, Tools, and Techniques for Contact Centre Forecasting

Embrace Conversational AI or Fall Behind, Report Reveals

Embrace Conversational AI or Fall Behind, Report Reveals

Retain the Human Touch Amid a Transforming Customer Landscape

Retain the Human Touch Amid a Transforming Customer…

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

An Introduction to… Post-Call Surveys

An Introduction to… Post-Call Surveys

8 Statistics From the CX: 2030 Vision Report

8 Statistics From the CX: 2030 Vision Report

Lake Ridge Bank Modernizes Customer Engagement with 8×8

Lake Ridge Bank Modernizes Customer Engagement with…

NPS Benchmark 2023: A Guide For Leading Industries

NPS Benchmark 2023: A Guide For Leading Industries

How to Improve Your Contact Centre Reporting

How to Improve Your Contact Centre Reporting

Top CCaaS Vendors for 2024

Top CCaaS Vendors for 2024

The Evolution of AI in the Contact Centre

The Evolution of AI in the Contact Centre

8×8 Launches New SMS Fraud Prevention Communication API

8×8 Launches New SMS Fraud Prevention Communication…

Call Centre Benchmarking 101

Call Centre Benchmarking 101

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?