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8X8 Wins Best Cloud Communications Provider Award

8X8 Wins Best Cloud Communications Provider Award

Poor Service Prevents UK Citizens Accessing Vital Information From Councils

Poor Service Prevents UK Citizens Accessing Vital…

CLC World Makes Moves to Improve Customer Service

CLC World Makes Moves to Improve Customer Service

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

Workforce Optimization: 17 Ways to Improve Your Contact…

How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

8×8 Positioned as a Leader for the Eighth Consecutive Year

8×8 Positioned as a Leader for the Eighth…

22 Contact Centre Cost Saving Ideas

22 Contact Centre Cost Saving Ideas

8×8 Partners With Activate Group

8×8 Partners With Activate Group

Contact Centre Benchmarking – How to Get More From Your Metrics

Contact Centre Benchmarking – How to Get More From Your…

8X8 Acquires Wavecell

8X8 Acquires Wavecell

Bluecrest Ramps Up Its Customer Satisfaction Scores

Bluecrest Ramps Up Its Customer Satisfaction Scores

8×8 Partner With EveryCloud

8×8 Partner With EveryCloud

5 Reasons to Simplify Your Business Communications

5 Reasons to Simplify Your Business Communications

Should You Come Clean About Chatbots?

Should You Come Clean About Chatbots?

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

7 Things They Won’t Tell You About Installing a Chatbot

7 Things They Won’t Tell You About Installing a…

Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre

Recorded Webinar: 7 Ways Technology Can Improve The…

What Not to Miss at Call & Contact Centre Expo 2019

What Not to Miss at Call & Contact Centre Expo 2019

8×8 Announces AI-Based Speech Analytics for the Entire Organisation

8×8 Announces AI-Based Speech Analytics for the…

8×8 Integrates New Video Capabilities Into Its Communications Platform

8×8 Integrates New Video Capabilities Into Its…

8×8 Partners With Google Cloud

8×8 Partners With Google Cloud

8×8 Announces Enhancements to the X Series Cloud Communications Platform

8×8 Announces Enhancements to the X Series Cloud…

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

8×8 Help the Red Cross in Charity Fundraiser

8×8 Help the Red Cross in Charity Fundraiser

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?