The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 10:10
According to our poll, 56% of industry professionals believe that phone the the best channel to interact “effectively”.
This maybe because it is easier to build rapport on the phone, but others can draw their own conclusions from these findings.
Poll – “What is your Most Effective Communication Channel?” – answers
Phone – 56%
Email – 14%
Facebook – 9%
Twitter – 2%
Live Chat – 9%
Post – 9%
Source: Call Centre Helper website reader poll Votes: 781 Started: 1 Oct 2013
Reviewed by: Robyn Coppell
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