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14th November 2012
“Contact Centre or Call Centre? Which do you prefer? ” was asked of our readers and the results were:
Contact Centre – 60%
Call Centre – 32%
No preference – 8%
Source: Call Centre Helper website reader poll Votes: 430 Date: April 2012
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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