The Average Contact Centre Cost Per Call is £3.50

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Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5.

Poll – “What is your Average Cost per Call” – answers

More than £10.00 – 6%
£5.00 – £9.99 – 23%
£2.00 – £4.99 – 40%
Under £2.00 – 31%

Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity Sample size – 108 Date: September 2014

Please note that there is a more recent 2016 version of this survey here.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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