25–34 Year Olds are The Easiest Advisors to Motivate

Graph answering the question "In your contact centre, which age group are the easiest to motivate?" with the answers of 36%- 16 to 24 yrs, 40%- 25 to 34 years, 17%- 35 to 44yrs, 7%- 45yrs plus.
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Written by Robyn Coppell

According to our polls, individuals who are 25–34 years old and work in the city centre are the easiest call centre advisors to motivate.

poll-in-your-contact-centre-which-location-is-the-easiest-to-motivate

Poll – “"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"6":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"7":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"8":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"9":0,"10":2,"12":0}">Which age group is the easiest to motivate?” – answers

16-24 years old – 36%
25-34 years old – 40%
35-44 years old – 17%
45+ years – 7%

Poll – “"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"6":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"7":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"8":{"1":"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1},"9":0,"10":2,"12":0}">Which location is easiest to motivate staff?” – answers

Homeworkers – 3%
Rural – 6%
Out of Town/Business – 24%
City Centre – 67%

Source: Call Centre Helper Webinar Poll – Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre      Sample size – 72      Date: September 2016

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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