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Published On: 6th Aug 2026 08:00
Around a third of contact centre managers call their own contact centre once a month.
Poll – “How often do you ring your own contact centre and experience the customer journey?” – answers
Every Week – 17%
Every Month – 33%
Every 6 Months – 16%
Once a Year – 7%
I’ve never called my own contact centre – 27%
Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
Reviewed by: Robyn Coppell
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