The Average Contact Centre Cost per Call in 2016 is £3.64

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Written by Megan Jones

During 2016 the average cost per call in a contact centre is £3.64

Poll – “On average, what is your cost per call?” – answers

Less than £2 – 37.3%
£2.00 to £3.99 – 31.7%
£4.00 to £5.99 – 18.6%
£6.00 to £9.99 – 9.3%
£10+ – 3.1%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

The Average Contact Centre Cost per Call in 2016 is £3.64

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During 2016 the average cost per call in a contact centre is £3.64

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