MiaRec and Webex by Cisco Partner to Improve EX and CX

MiaRec has announced its partnership with Webex by Cisco. This partnership connects MiaRec’s AI-powered Conversation Intelligence platform with Webex Calling and Webex Contact Center, including Webex Customer Experience Essentials.

The MiaRec platform automates quality assurance processes, offering tools such as call recording, AI-driven quality management, screen recording, and voice analytics.

These features help organisations monitor, analyse, and optimise communication workflows, enhancing overall efficiency.

“By integrating MiaRec’s AI-powered Conversation Intelligence platform with Webex Calling, we are empowering organizations with a unified, scalable, and highly intelligent solution,” said Gennadiy Bezkorovayniy, Founder and CEO of MiaRec.

“This partnership facilitates smooth access to advanced quality management, voice analytics, and call recording, all from a single platform, enabling teams to deliver exceptional customer service and drive measurable outcomes.”

The integration provides a unified dashboard where users can access, manage, and replay voice recordings easily. MiaRec’s compatibility with the Webex ecosystem ensures reliable performance and supports scalability to meet modern enterprise demands.

This collaboration aims to simplify communication management and enhance customer and employee experiences through seamless technology integration.

Author: Robyn Coppell

Reviewed by: Megan Jones