Invosys and MaxContact Form Strategic Partnership

Invosys and MaxContact have formed a strategic partnership to combine secure cloud communications with AI-driven customer engagement technology.

The collaboration brings together Invosys’ unified communications and contact centre solutions with MaxContact’s AI-enabled engagement platform, aimed at supporting organisations with sales, service, and contact centre operations.

“This partnership with Invosys marks a significant step forward in how we help businesses transform their customer engagement,” said Ben Booth, CEO at MaxContact.

“Together, we’re giving customers access to a seamless integration of powerful communications and AI-enabled contact centre solutions, helping teams work smarter, handle more conversations and deliver better outcomes for customers and the business.

Through the partnership, Invosys will incorporate MaxContact’s contact centre capabilities into its portfolio, allowing customers to access intelligent engagement features alongside secure cloud communications.

“We’re thrilled to partner with MaxContact to bring even greater capabilities to our customers,” said Jane Anderson, CEO of Invosys.

“By combining Invosys’ trusted Chorus communications platform with MaxContact’s AI-driven engagement technology, organisations will be able to deliver more personalised, efficient, and impactful interactions at every touchpoint.”

Together, the companies will support organisations seeking to improve contact centre productivity, customer experience, and operational efficiency across channels.

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This post has been re-published by kind permission of MaxContact - view the original article.

Author: Robyn Coppell

Reviewed by: Jo Robinson