Video is finally about to take off in the contact centre. Join us for this interactive webinar, where we look at how video is changing the contact centre.
We show real life case studies of how a number of companies are integrating video into the contact centre.
Topics Discussed
How to use video in the contact centre
Which companies are using video
Video technology
Web RTC
How web chat is changing to video chat
Skype and web cams
Deflecting calls with video FAQs
Your chance to share your own ideas
Panellists
Jonty Pearce
Call Centre Helper
Luke Talbot
Azzurri
Nigel Thomas
Vee24
Karyn Stevely
Schuh
This webinar was brought to you by Call Centre Helper and is sponsored by Maintel
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.