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Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Top 5 Contact Centre Strategies

Published On: 6th Aug 2026 10:10

In this webinar we look at the top 5 strategies for improving the contact centre.

Topics Discussed

  • The latest thinking in contact centre performance
  • The changing face of customer contact
  • The multi-channel dilemma
  • What will be the future channel of choice
  • The link between happy staff and happy customers
  • Building in the Voice of the Customer
  • Getting the Board on-board
  • Building a business case for a technology refresh
  • Top tips from the audience

    • Panellists

    Brendan Dykes - Headshot
    Brendan Dykes
    Genesys

    Adrian Swinscoe - Headshot
    Adrian Swinscoe
    RARE Business

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Megan Jones - Headshot
    Megan Jones
    Call Centre Helper

    See more:

    GenesysOn Demand Webinars
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