Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Making Customers Lives Easier

Published On: 6th Aug 2026 10:14

Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

Empowering agents
Exceeding customer expectations
Knowledge management
Mapping the customer journey
Proactive Customer Service
Use of multiple channels
Importance of a unified agent desktop
Building rapport
Top tips from the audience

Panellists

The Customer Lifeguard

Sarah Barrow

LiveOps

Jonty Pearce

Call Centre Helper

Register for our webinar.

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