Recorded Call Centre and Customer Experience Webinars

12th October 2015

Recorded Webinar: Making Customers Lives Easier

1070

Written by Megan Jones

Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

Empowering agents
Exceeding customer expectations
Knowledge management
Mapping the customer journey
Proactive Customer Service
Use of multiple channels
Importance of a unified agent desktop
Building rapport
Top tips from the audience

Panellists

The Customer Lifeguard

Sarah Barrow

LiveOps

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Read more by Megan Jones

Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise