Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Latest Trends in Performance Management

Published On: 6th Aug 2026 10:04

In this webinar we explore the latest trends in performance management and how to improve employee engagement.

Topics Discussed

Performance management
Performance measurement
Employee loyalty
Employee motivation

Rewarding high-performing employees
KPI dashboards
The latest technology
The linkage between contact centre performance and organizational objectives

Panellists

Dougie Cameron

addzest

Tony Clarke

Aspect

Jonty Pearce

Call Centre Helper

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