The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th July 2023
At Disrupt 2023, Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.
In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.
To find out more, download Wellbeing in the Contact Centre, a CCMA Research Initiative.
A selection of articles from contact centre industry experts
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
