The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
Published On: 6th Aug 2026 09:00
At Disrupt 2023, Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.
In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.
To find out more, download Wellbeing in the Contact Centre, a CCMA Research Initiative.
This post has been re-published by kind permission of Sabio - view the original article.
Sabio turns customer experience into profitable growth through AI-powered technology.
As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.
Find out more about Sabio
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
