Genesys Wins “Best Use of AI in Customer Service” Award

Calabrio WFM Now Available in Microsoft Marketplace

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

Zendesk Expands Microsoft Integration With New AI Tools

Assembled Announces a Strategic Partnership With Dixa

Police Forces Stall on AI Investment, Research Shows

Sabio Delivers Europe’s Largest Google Agent Assist…

8×8 Introduces New Platform Capabilities

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Announces an Expanded Partnership With IGT Solutions

Aspect and Cresta Partner to Enhance Contact Centre…

Five9 Introduces New AI-Driven Updates at Their CX Summit

UJET Acquires Spiral to Deepen AI Capabilities

Zoom Expands Into Hiring With BrightHire Acquisition

Content Guru Wins UK IT “Vendor of the Year”

2025 Research: What Contact Centres Are Doing Right Now

What Not to Miss at Contact Centre Expo 2025

Odigo Acquires Akio to Strengthen European CX Leadership

8×8 Adds Native Support for Mitel SIP Phones

Zoom to Acquire Bonsai to Expand Small Business…

8×8 Makes Workforce Management Standard for All Users

Calabrio Expands Partner Network With Avant, Sabio, Five9

Route 101 Helps Centrepoint Modernize Contact Centre…

Where Experience Leads, Loyalty Follows: Key Takeaways…