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Home » Industry News » Page 55

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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RingCentral Wins Overall Video Conferencing Solution of the Year

RingCentral Wins Overall Video Conferencing Solution of…

Talkdesk Ranked #1 in 16 G2 Summer Reports

Talkdesk Ranked #1 in 16 G2 Summer Reports

Jabra PanaCast 50 Now Available

Jabra PanaCast 50 Now Available

Genesys Launches Genesys DX

Genesys Launches Genesys DX

Vonage Named a Leader in Aragon Research Globe 2021

Vonage Named a Leader in Aragon Research Globe 2021

Enhancements to RingCentral Rooms Announced

Enhancements to RingCentral Rooms Announced

Calabrio Named a Top Workplace

Calabrio Named a Top Workplace

Calabrio Extends Cloud Workforce Engagement Management Capabilities

Calabrio Extends Cloud Workforce Engagement Management…

Talkdesk Announces CX Innovator Awards 2021 Winners

Talkdesk Announces CX Innovator Awards 2021 Winners

Qualtrics and Genesys Form New Partnership

Qualtrics and Genesys Form New Partnership

NICE Leverages AI for Customer Insights

NICE Leverages AI for Customer Insights

New Platforms Announced at Opentalk 2021

New Platforms Announced at Opentalk 2021

Genesys Commits to a Sustainable Future

Genesys Commits to a Sustainable Future

Five9 Launches CX Maturity Model

Five9 Launches CX Maturity Model

Comdata to Launch New Trustpilot Fully Managed Service

Comdata to Launch New Trustpilot Fully Managed Service

Talkdesk Community to Launch at Opentalk 2021

Talkdesk Community to Launch at Opentalk 2021

Genesys Announces Support for New Instagram Messaging

Genesys Announces Support for New Instagram Messaging

Platform Housing Group Extends 8×8 XCaaS

Platform Housing Group Extends 8×8 XCaaS

Large Financial Institution Moves to NICE CXone

Large Financial Institution Moves to NICE CXone

Cirrus Partners with Amillan

Cirrus Partners with Amillan

Talkdesk Helps Cabify Fuel Driver Engagement

Talkdesk Helps Cabify Fuel Driver Engagement

Poly Headset Commended by Frost & Sullivan

Poly Headset Commended by Frost & Sullivan

Security Breaches Among Video Call Challenges

Security Breaches Among Video Call Challenges

Wisper Launches Its Indirect Sales Programme

Wisper Launches Its Indirect Sales Programme

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