More Than Half of Contact Centres Send ‘No-Reply’ Emails to Customers

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According to our poll, 58% of contact centres send emails which do not permit replies.

Whilst this has obvious benefits in reducing traffic, the remaining 42% could perhaps consider “no-reply” emails to represent lacklustre service and may be aware that they may lead to more spam complaints.

Poll – “Does your organisation send out ‘no-reply’ emails to your customers?” – answers

Yes – 58%
No – 42%

Source: Call Centre Helper Webinar Poll – Omnichannel – Joining up the Customer Experience Sample size – 102 Date: January 2017

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

More Than Half of Contact Centres Send ‘No-Reply’ Emails to Customers

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