The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 06:02
Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.
This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now
Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.
What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
Reviewed by: Robyn Coppell
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