Almost 20% of Contact Centre Mangers Problem Solve Once a Month

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18% of contact centre managers set aside more than one day per month for problem solving, the same percentage as those who do not set any time to do so at all.

Poll – “How much time do you personally set aside each month to think and problem solve (away from the day-to-day stresses of the contact centre)?” – answers

Less than an hour – 18%
2-4 hours – 34%
One day – 17%
More than one day – 18%
I don’t – 18%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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