Recorded Webinar: Call Centre of the Future

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Written by Megan Jones

The Call Centre has developed a lot over the past few years. What will happen in the next few years?

In this webinar, we look at what the future holds for the Contact Centre industry.

Topics Discussed

  • How social media will change the industry
  • Change in customer expectations
  • The future of email
  • Video chat
  • Omni-channel
  • Webchat
  • Video chat
  • The future of voice
  • New technology
  • Your predictions for the future Call Centre
  • Top tips from the audience

Panellists

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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