Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Tune up Your Contact Centre Performance

Published On: 6th Aug 2026 10:14

In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

Tips on how to improve contact centre performance

Personalisation

Reducing customer effort

Multi-channel strategy

Motivating agents

How technology can improve performance

Top tips from the audience

Panellists

Martin Hill-Wilson

Brainfood Consulting

Jeremy Straker

NewVoiceMedia

Jonty Pearce

Call Centre Helper

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