Recorded Webinar: The Future of Customer Service

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Written by Megan Jones

Customer service has changed dramatically in the past five years and will continue to do so in the future.

In this webinar, we look at the latest trends and how they will impact the future of customer service.

Topics Discussed

  • Customer Loyalty
  • Creating a connection with customers
  • Web Chat
  • Social Media
  • The latest thinking in metrics
  • New communication channels
  • Changing Customer Demographics
  • Customer Experience vs Price as a Differentiator
  • The latest customer service technology
  • Top tips from the audience

Panellists

Nicola Millard - Headshot
Nicola Millard
BT
Richard Kenny - Headshot
Richard Kenny
Plantronics
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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