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Recorded Call Centre and Customer Experience Webinars

28th January 2015

Recorded Webinar: The Top 5 Contact Centre Strategies

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1432

Written by Megan Jones

In this webinar we look at the top 5 strategies for improving the contact centre.

Topics Discussed

  • The latest thinking in contact centre performance
  • The changing face of customer contact
  • The multi-channel dilemma
  • What will be the future channel of choice
  • The link between happy staff and happy customers
  • Building in the Voice of the Customer
  • Getting the Board on-board
  • Building a business case for a technology refresh
  • Top tips from the audience

    • Panellists

    Brendan Dykes - Headshot
    Brendan Dykes
    Genesys

    Adrian Swinscoe - Headshot
    Adrian Swinscoe
    RARE Business

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Megan Jones - Headshot
    Megan Jones
    Call Centre Helper

    Author
    Megan Jones

    Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

    She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

    Connect with Megan on LinkedIn

    Read more by Megan Jones

    See more:

    GenesysOn Demand

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