Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

Published On: 6th Aug 2026 10:22

The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.

Topics Discussed

The latest trends in multi-channel contact
Phone, email, web chat, social media, video and traditional post
Joining conversations across channels

Consistent customer data
Consistent metrics on multi-channel
Use of technology
Top tips from the audience

Panellists

Maria McCann

JoHo Ventures

Mary-Ann Millar

NewVoiceMedia

Jonty Pearce

Call Centre Helper

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