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6th August 2014
According to our webinar viewers, giving recognition is the best way to motivate agents, with 56% choosing this option. This is a clear majority, considering the next most popular option was empowering agents, which received a much lower 19% of the audience vote.
Poll – “What is the best way to motivate agents?” – answers
Chocolate 2%
Empowerment 19%
Cash Rewards 14%
Small Thank Yous 9%
Recognition 56%
Source: Call Centre Helper webinar – 5 ways to tune up your call centre Sample size – 99 Date: May 2014
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
