Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Contact Centre of the Future (2014)

Published On: 6th Aug 2026 10:24

What will the Contact Centre of Year 2020 look like?

In this webinar we look at the future of customer service and of the contact centre.

Topics Discussed

Changing customer attitudes
Generation Y and Generation M
A new generation of metrics
Onmi-channel
Web chat

Video chat
Skype
Wearable technology
Top tips and predictions from the audience

Panellists

Dr Nicola Millard

Customer Experience Futurologist – BT

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

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