Join us for this exciting webinar where Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.
We have so much great stuff to discuss that we have split this webinar across 2 parts.
Topics Discussed
Contact Centre Management
Motivation
Technology
Dealing with Attrition
Recruitment
Customer Loyalty
Voice of the Customer
Panellists
Paul Cooper
Customer Service Expert
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.