The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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30th September 2013
“Multi-skill or single skill? What do you think is best in your contact centre?” was asked of our readers and the results were:
Multi-skill 86%
Single skil 14%
Source: Call Centre Helper website reader poll Votes: 335 Started: 23 Apr 2013
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
