Contact Centre Research

Most Contact Centres have lots of Background Noise in Conversations

Published On: 6th Aug 2026 14:17

During our webinar “Make an Impact with your Voice” our audience were asked “How much background noise is there in your Call Centre Conversations?(What the customer hears)

Poll answers
Very noisy (Hard for agent to be heard) 6%
Noisy (Sounds like a call centre) 51%
Moderate (Occasional background noise) 39%
None (Like being in a one to one conversation) 3%
Don’t know 1%

Source: Call Centre Helper website webinar poll Sample size – 140 Date: May 2012

Here is a link to the Webinar: Make an Impact with your Voice

Reviewed by: Robyn Coppell

Most Contact Centres have lots of Background Noise in Conversations

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