Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Why CX Leaders Are Prioritising Trust in 2026

Published On: 5th Aug 2026 14:00

Thanks to AI trailblazers in recent years, we’re entering 2026 with a clearer understanding than ever before of where AI and humans really play to their strengths.

So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?

Join this webinar where our panel of experts will be revealing tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.

Panellists:

Alex Mead, Global CX Director
Steve Blood, Five9
Megan Jones, Call Centre Helper

What to Expect:

Lessons learnt the hard way
Trustworthy AI in practice
Where humans still excel
Next steps for contact centre leaders

Click here for this webinar recording

About
Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

Find out more about Five9

Author: Rachael Trickey

Reviewed by: Jo Robinson

Recorded Webinar: Why CX Leaders Are Prioritising Trust in 2026

Panellists:

What to Expect:

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