£33 Million Saved in NHS Appointment Efficiency

The NHS is the backbone of healthcare in the UK – a system built on trust, collaboration and a shared mission to care for patients. Netcall plays a role in supporting that mission.

Today, more than 100 NHS Trusts, Boards and Integrated Care Boards (ICBs) across the UK rely on Netcall.

From NHS Highland in Scotland to NHS Cornwall & Isles of Scilly ICB in the south of England, we’re helping healthcare teams deliver better experiences for patients, while freeing up staff to focus on what matters most: care.

A Nationwide Network of Trust

Our footprint across the NHS isn’t just about numbers – it’s about partnership. Each Trust, Board and ICB is unique, with its own priorities, challenges and local needs. Yet across the country, these organizations share a common goal: to provide timely, efficient and compassionate healthcare.

By working with Netcall, NHS organizations gain the tools to connect people, processes and information – making care journeys simpler and smoother for everyone involved.

Transforming Patient Experiences

Patient expectations are evolving. People want clarity, speed and convenient ways to interact with their healthcare providers.

With Netcall solutions, NHS organizations are:

• Sending clear, timely communications to patients
• Reducing missed appointments with smarter reminders
• Giving patients more control with digital self-service options.

Our impact in numbers:

• £33 million saved in NHS appointment efficiency
• 3.9 million appointments and reminders sent
• 157,000 appointments attended thanks to our portal
• 72% patient response rate (higher than any other Patient Engagement Portal (PEP).

Every improvement adds up to a better overall experience – reducing frustration and improving outcomes.

Supporting Staff With Smarter Workflows

Behind every patient interaction is a team of staff working hard to deliver. Too often, they’re weighed down by manual processes and time-consuming admin.

Netcall helps lighten that load. By automating routine tasks and streamlining workflows, we’re enabling frontline staff to focus on what they do best: providing care.

The result? Less pressure, more efficiency and a healthier working environment.

Collaboration Across the NHS

One of the NHS’s greatest strengths is its spirit of collaboration. When one organization finds a better way of doing things, others are quick to learn and adopt.

With over 100 NHS partners, Netcall acts as a bridge for shared best practice. Our solutions empower organizations to work together, share insights and accelerate transformation across regions and the entire health service.

Supporting the NHS 10 Year Health Plan

The NHS 10 Year Health Plan sets out a vision for a more personalized, digitally enabled health service. At its heart are goals to reduce pressure on frontline staff, empower patients to take greater control of their care and improve outcomes through technology and innovation.

Netcall’s solutions are designed to support these ambitions. Their solutions directly align with the priorities of the 10 Year Health Plan:

• Digitally enabled care: Patient portals and self-service tools.
• Smarter use of data: Reducing waiting lists and improving appointment efficiency
• Empowering staff: Automating workflows so clinicians can focus on care
• Improved patient access: Timely reminders and high response rates for better engagement.

By enabling Trusts, Boards and ICBs to deliver on these priorities, we’re helping turn the vision of the NHS 10 Year Plan into reality.

Looking Ahead

The healthcare landscape is constantly evolving. Pressures are high, but so too is the opportunity to embrace digital innovation that supports both patients and staff.

At Netcall, we’re committed to supporting the NHS on this journey. Whether it’s connecting teams more effectively, improving patient engagement or enabling efficiency at scale, we’ll continue to stand alongside our NHS partners every step of the way.

---

This post has been re-published by kind permission of Netcall - view the original article.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Megan Jones