Case Study: Cielo Streamlines Recruitment Processes With Netcall

Cielo is a US-based RPO (Recruitment Process Outsourcer) whose mission is to ensure their clients attract the best candidates possible and provide incredible service. They were frustrated by the rigidity and overly complicated process drawing tools they were using.

Challenges

As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, and aligns with best-practice models.

They create a world-class future state service to delight and satisfy clients. The introduction of Liberty Spark, our process improvement and mapping software, led to an enhanced and improved user experience.

Solution

The easy-to-use interface of Liberty Spark meant everyone in the organization could follow the process. Spark gave Cielo the flexibility to shift and move things around without recreating flows each time, greatly improving user experience.

Instead of 20-page maps, Spark provided easy-to-understand diagrams that encouraged engagement and collaboration.

The team could map processes live with clients, demonstrate proposed visions, and secure fast sign-offs. Internally, Spark supported SOP creation, training, and alignment across Shared Services.

For Cielo, Spark became a living document – flexible, adaptable, and always up to date as client relationships grew.

“Liberty Spark is so user friendly, it’s easy to get in and move things around. For the basics – anyone with a quick tutorial can get the gist so it really saves time with new people joining the team to access and add information. The simple, comprehensive design consolidates everything into one picture, a one stop shop to see the Who, What and Why,” said Erin Arkin, Project Management Lead, Cielo.

The Result

• Liberty Spark is used as an essential part of every client project.
• Constantly providing clarity and simplicity, giving Cielo the ability to create a more functional process using a tool which is easier for the team to navigate.
• Liberty Spark is used internally to optimize Cielo’s own internal processes, find efficiencies and create consistency.
• Teams can be more flexible, proactive and adaptable with new clients.
• Everyone in the organization is able to collaborate and engage.

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This post has been re-published by kind permission of Netcall - view the original article.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Megan Jones