Case Study: Synthflow Gives BPO Multilingual Support With AI

In 2025, a $230M business process outsourcing (BPO) provider with over 25 years of experience in contact centre operations teamed up with Synthflow to modernize its voice workflows.

With a growing base of enterprise clients across telecom and utilities, the BPO aimed to increase automation while maintaining service quality and reducing operational overhead.

The Challenge

With call volumes surging and client expectations rising, the BPO was struggling to maintain quality and speed using manual, agent-driven processes.

Scaling up with more human agents was no longer viable – both financially and logistically. Enterprise customers demanded faster turnaround, greater accuracy, and multilingual capabilities.

To remain competitive, the company needed an AI-powered solution that could integrate seamlessly, support multiple languages, and launch quickly – without retraining or disrupting existing teams.

The Solution

Synthflow provided a white-labelled voice automation platform that enabled the BPO to deploy more than 40 fully branded AI voice agents in just 60 days.

These agents now operate across multiple client programmes, managing scheduling, support, and lead qualification with precision and speed.

The rollout included:

• SIP and CRM integrations across 200+ platforms
• Human-like AI conversations with latency under 800ms
• Support for 15+ languages, including regional dialects
• Full compliance with SOC2, HIPAA, GDPR, and PCI-DSS
• Zero-code agent setup with advanced control via API
• Guaranteed uptime backed by a formal SLA

With Synthflow, the BPO gained operational agility, rapid deployment capabilities, and a modern voice automation layer built to scale with client demand.

The Results

With Synthflow’s white-labelled voice AI, the BPO operator unlocked new scalability and efficiency across its enterprise accounts:

• 600K+ Monthly Calls Handled by AI Agents – Over 40 branded Synthflow agents now support large-scale telecom and utilities clients.
• 40+ AI Voice Agents Deployed – Each customized for specific client programmes, live in under 60 days.
• Multilingual Support Across 15+ Languages – Meeting global client needs with regional accuracy and natural voice interactions.
• Zero-Code Setup with Full API Control – The BPO maintains full operational oversight without additional training or staffing.
• Guaranteed Uptime and Security – SLA-backed uptime combined with SOC2, HIPAA, GDPR, and PCI-DSS compliance to satisfy high-stakes enterprise demands.

Reviewed by: Megan Jones