Recorded Webinar: Tips for Optimizing WFM in 2025

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Optimizing WFM has a whole new meaning in 2025!

From the continuing debates around hybrid working and how best to manage digital channels, to the emergence of even more game-changing AI capabilities, there’s certainly no shortage of trends to keep track of in 2025.

But how do you bring the very best bits into your contact centre to super-charge your WFM strategy? Join us for this informative webinar to find out, as our panel of experts will share how the very best WFM leaders are optimizing their operations like never before.

Panellists:

• Juanita Coley, Solid Rock Consulting

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• Andrea Matsuda, NiCE

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• Xander Freeman, Call Centre Helper

Topics Discussed:

• Where outdated tactics are letting you down
• What best practice looks like in 2025
• What’s possible with technology right now
• The wider impact of getting your WFM strategy just right

Click here for this webinar recording

Reviewed by: Jo Robinson