8×8 and CallCabinet Partner to Streamline Compliance

8×8 has announced a strategic partnership with CallCabinet to integrate compliance call recording into its CX platform.

This collaboration allows organisations to meet regulatory requirements while enhancing security across their communications.

Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, said, “By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.“

CallCabinet’s recording solution is directly integrated with 8×8 Work and 8×8 contact centre and is Microsoft-certified for compliance recording with 8×8 for Microsoft Teams.

The partnership supports key compliance use cases, including regulatory adherence, secure hybrid and remote work communications, seamless data migration from legacy systems, and flexible deployment options across cloud, hybrid, and on-premise environments.

By working together, 8×8 and CallCabinet aim to provide businesses with solutions to optimise compliance and communication management.

Darren Beck, Global Strategic Alliances Lead at CallCabinet, expresses his excitement for the collaboration:

“We are thrilled to partner with 8×8 to deliver a comprehensive and integrated solution for our joint customers.

This partnership leverages CallCabinet’s expertise in compliance call recording and legacy calling data migration to provide 8×8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security.

We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data.”

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Megan Jones