The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
Close
3rd March 2025
Take part in the Peopleware (WFM) survey! It has been designed to reveal insights about the WFM goals, challenges, methods and sentiments of contact centre planning professionals world-wide. The benchmark report will be an uniquely valuable tool for comparing your operation with that of your peers and staying ahead of the game.
Everyone who completes the survey will receive a FREE copy of the benchmark report before it is published generally. This is your chance to be among the first to get the actionable new insights.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo RobinsonReviewed by: Rachael Trickey
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="How to Break Bad Habits in Workforce Planning">
" alt="How to Stay Ahead of Digital Customer Demand">
" alt="The Secrets to Scheduling Multi-Skilled Agents">
" alt="Workforce Planning – The Key to Better Omnichannel CX">