Calabrio Continues Public Sector Momentum

Calabrio has announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications of Calabrio GovSuite.

These certifications add to Calabrio’s existing Federal Risk and Authorization Management Program (FedRAMP) authorization, confirming their dedication to meeting the stringent security standards required by federal, state and local government agencies.

The new StateRAMP certification allows Calabrio to offer its secure, cloud-based solutions to government agencies in 27 states, such as Florida, Texas, and California.

TX-RAMP, a more rigorous, state-specific certification, improves Calabrio’s capacity to work with government entities based in Texas.

“Calabrio is dedicated to providing public sector customers with a secure intuitive software suite that can easily adapt to a hybrid workforce, and improves contact centre agent and citizen experiences,” said Mark Hagan, Vice President of Sales: Public Sector, Calabrio.

“GovSuite makes it easier for government agencies to save money, reduce risks and avoid service disruptions.”

Calabrio GovSuite, a comprehensive cloud contact centre solution designed specifically for government entities, has seen significant traction following its launch. Cloud technology provides rapid deployment, updates and scalability for future-proofing organizations.

Robust security features meet the stringent requirements of FedRAMP, StateRAMP and TX-RAMP, ensuring that government agencies can confidently enhance their customer engagement and operational efficiency. Key features include:

• Innovative cloud technology that reduces time, cost and resources.
• Comprehensive view of contact centre performance from a single source.
• Tools that improve workforce performance, such as self-scheduling, automated coaching and integrated workflows, to help train, retain and attract employees.
• Artificial intelligence (AI), machine learning and data analytics to identify and respond to trends.
• Simplified, secure compliance by recording interactions across departments to capture actionable data.
• Enhanced quality management from automated processes of recording, assessing and reporting to improve agent skillsets and service to citizens.