Talkdesk Announces Sponsorship of CCW Las Vegas 2024

Talkdesk has proudly announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry.

The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

As a sponsor, Talkdesk will have a prominent presence at the event, showcasing its innovative solutions and expertise in customer service solutions as it returns to Caesars Forum in Las Vegas from June 3 – 6, 2024.

Industry professionals can find Talkdesk at booth 539, where the company will showcase how its generative artificial intelligence (GenAI)-powered Talkdesk CX Cloud” and Talkdesk Experience Clouds transform the customer journey for a faster and more seamless experience.

Talkdesk chief technology officer Munil Shah and Talkdesk customer Amber Scott, vice president of Customer Experience at Tuft & Needle, will participate in a fireside chat on Navigating the Future: Saying Farewell to Interactive Voice Response (IVR).

The session, moderated by Rebecca Jarvis, CCW host and ABC News chief business, technology, and economics correspondent, will take place on Wednesday, June 5, 2024, from 8:50 a.m. – 9:20 a.m. PDT and will discuss how as we bid farewell to the IVR era, GenAI is primed to take the lead, providing precise and tailored responses to customers’ needs.

Munil Shah, chief technology officer of Talkdesk, said: “Talkdesk is at the cutting edge of generative artificial intelligence and customer experience.

Our AI-first CX innovation helps enterprises across industries modernize to meet evolving customer service priorities. At CCW Las Vegas, we’re excited to meet with customer contact leaders and showcase how they can take their customer experience delivery to new heights.”

Mario Matulich, president of Customer Management Practice, stated: “The commitment from Talkdesk to elevating customer experiences aligns seamlessly with our goal of reshaping the future of customer contact.

With their invaluable support, we’re eager to strengthen bonds among industry leaders and pioneer new frontiers in customer contact strategies and technologies at CCW Las Vegas this year.”