The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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8th December 2023
Click here for this webinar recording.
Improving CX performance is always front of mind for every contact centre leader. Even more so at this time of year – with 2024 wide open for fresh ideas and opportunity.
But with so much on the table to explore – from the increasing capabilities of AI, through to self-service and personalisation – it’s hard to know where to focus your efforts for maximum impact.
Sound familiar? Join this webinar to learn 7 proven strategies to prepare your contact centre for success across 2024 and beyond.
Click here for this webinar recording.
Xander Freeman is Director at Call Centre Helper, the world’s largest online community of contact centre professionals. He is a regular host and moderator of webinars, interviews, and live panels on a wide range of topics in the customer contact space – sharing insights on CX innovation, AI, workforce management, and more.
Joining the team in 2023, he currently runs our digital channels, aiding in our editorial direction, video and webinar programmes, our social outreach and also works closely with our media partners. Xander often collaborates with our editorial staff, visiting industry events, and conducting in-person and virtual site visits for contact centres both in the UK and abroad.
Within his role, he manages the strategic direction of Call Centre Helper, ensuring that the organisation stays at the cutting edge of what both global CX leaders and agents need to know to succeed in what can be an extremely challenging environment.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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