Talkdesk Earns TrustRadius 2023 Best of Awards

TrustRadius has recognized Talkdesk with three Best of Awards in the contact centre category:

• 2023 Best Relationship
• 2023 Best Value for Price
• 2023 Best Feature Set

With a trScore of 8.5 out of 10 and more that 550 verified reviews, 96% of reviewers said they would purchase the Talkdesk cloud-based contact centre platform again, 95% indicated their Talkdesk implementation went as expected, and 95% are happy with the product feature set.

Talkdesk emerged as a valuable player in the following areas:

• 9.1 out of 10 for interactive voice response
• 9.1 out of 10 for warm transfer
• 9.0 out of 10 for call scripts
• 8.9 out of 10 for call forwarding
• 8.7 out of 10 for outbound response
• 8.7 out of 10 for multichannel integration

To win a Best of Award, a nominated organization must receive a minimum of 10 TrustRadius reviews from January 1, 2023 to September 30, 2023.

As needed, additional vetting via textual review analysis will be performed by the TrustRadius research team and a product’s newest review volume is heavily weighted.

In May 2023, Talkdesk earned the TrustRadius 2023 Top Rated Awards in the contact centre, call centre workforce optimization, call recording, and VoIP categories.

Supporting Quotes

Megan Headley, vice president of research at TrustRadius, commented: “Talkdesk has achieved an impressive feat, securing all three Best of Awards in the contact centre category. Talkdesk earned these awards based entirely on feedback from its customers.

Customers are happy with the feature set, and they find that the product lives up to sales and marketing promises, providing good value for the price.”