The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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10th October 2023
The results are in! You can now download our popular annual report, created with insights from 216 contact centre professionals – on everything from ChatGPT and managing digital channels to better managing wellbeing, diversity, and the cost-of-living crisis.
With extensive research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to benchmark your operation?
A Call Centre Helper Research Paper run in partnership with Centrical, NICE, Odigo, Sabio and Scorebuddy.
Click here to download the survey report.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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